BOOKING POLICIES
Before booking, please ensure you've checked out my portfolio, you like my style of work, you're a suitable candidate for the services you want, and that you've read all the information that has been sent to you. By paying your non refundable booking fee, you are acknowledging that you've read the below policies and are happy with them. You are also acknowledging that you've read the pre-appointment information, the healing process and aftercare information.
Booking fees are non refundable under any circumstance.
You can move your appointment/s once, providing atleast 7 days notice is given (due to patch testing being required). If you cancel, need to rearrange last minute, or no-show, you will forfeit the full non refundable booking fee.
UPDATED POLICIES, SEPTEMBER 2023:
For new clients, both appointments are essential for your service to be complete. The top up needs to be done within a reasonable timeframe (6-12 weeks from your first appointment). £30 of the final payment you give me at your first appointment, is held / rolled over as a booking fee for your scheduled top up. A new £30 booking fee will be needed if you cancel / reschedule last minute as it's unlikely I will be able to fill your slot.
I am usually booked up 4-6 months in advance, so if you need to rearrange your top up, I will do my best to get you in within this timeframe, but in the likely situation that I can't fit you back in within 12 weeks, additional charges may apply on top of the £30 (depending how far out your appointment is), as more time and work may be needed. Please ensure you can do both dates to avoid any disappointment, as my diary doesn't always allow for rearranging.
I am very lenient with my policies 99% of the time, and will do what I can to accommodate for unforeseen circumstances that understandably arise, but due to a significant rise in the amount of clients needing to move their top up outside of the 'top up timeframe', I've had to alter my policies to reflect the amount of appointments being wasted from my schedule when I can't fill last minute rearrangements.
Appointments & paying
• Your appointment/s is/are only secured once a booking fee has been paid.
• The booking fee is deducted from the total price of the service.
• The remaining balance is to be paid in cash please.
At the studio
• No one under the age of 18 will be permitted into the studio - please have photo ID with you in case I need to check it.
• We politely ask that you attend your appointments alone where possible - we are a busy studio and don't always have space for guests to wait.
• If you need assistance or have any special requirements, please let me know in advance so we can discuss and prepare for your visit.
Running late
• Please let me know if you're running late. I am usually booked back to back each day so I may not be able to see you and this would result in forfeiting your booking fee and a new booking fee will be required for a new appointment.
Rearranging your appointment
• Rearrangements must be done with at least 1 week's notice to allow me time to fill your original date/s. This is due to patch testing being required.
• I will rearrange your appointment/s once with the original booking fee.
Rearranging your included top up appointment
• If given enough notice, and I can move you within the top up timeframe (6 - 12 weeks) there will be no charge.
• If I am unable to move you within the top up timeframe, additional charges may apply if the top up appointment will need additional time and work.
No showing
• Your original booking fee will be forfeited and a new booking fee will be required. It is unlikely I will rebook you.
Booking fees are non refundable under any circumstance.
You can move your appointment/s once, providing atleast 7 days notice is given (due to patch testing being required). If you cancel, need to rearrange last minute, or no-show, you will forfeit the full non refundable booking fee.
UPDATED POLICIES, SEPTEMBER 2023:
For new clients, both appointments are essential for your service to be complete. The top up needs to be done within a reasonable timeframe (6-12 weeks from your first appointment). £30 of the final payment you give me at your first appointment, is held / rolled over as a booking fee for your scheduled top up. A new £30 booking fee will be needed if you cancel / reschedule last minute as it's unlikely I will be able to fill your slot.
I am usually booked up 4-6 months in advance, so if you need to rearrange your top up, I will do my best to get you in within this timeframe, but in the likely situation that I can't fit you back in within 12 weeks, additional charges may apply on top of the £30 (depending how far out your appointment is), as more time and work may be needed. Please ensure you can do both dates to avoid any disappointment, as my diary doesn't always allow for rearranging.
I am very lenient with my policies 99% of the time, and will do what I can to accommodate for unforeseen circumstances that understandably arise, but due to a significant rise in the amount of clients needing to move their top up outside of the 'top up timeframe', I've had to alter my policies to reflect the amount of appointments being wasted from my schedule when I can't fill last minute rearrangements.
Appointments & paying
• Your appointment/s is/are only secured once a booking fee has been paid.
• The booking fee is deducted from the total price of the service.
• The remaining balance is to be paid in cash please.
At the studio
• No one under the age of 18 will be permitted into the studio - please have photo ID with you in case I need to check it.
• We politely ask that you attend your appointments alone where possible - we are a busy studio and don't always have space for guests to wait.
• If you need assistance or have any special requirements, please let me know in advance so we can discuss and prepare for your visit.
Running late
• Please let me know if you're running late. I am usually booked back to back each day so I may not be able to see you and this would result in forfeiting your booking fee and a new booking fee will be required for a new appointment.
Rearranging your appointment
• Rearrangements must be done with at least 1 week's notice to allow me time to fill your original date/s. This is due to patch testing being required.
• I will rearrange your appointment/s once with the original booking fee.
Rearranging your included top up appointment
• If given enough notice, and I can move you within the top up timeframe (6 - 12 weeks) there will be no charge.
• If I am unable to move you within the top up timeframe, additional charges may apply if the top up appointment will need additional time and work.
No showing
• Your original booking fee will be forfeited and a new booking fee will be required. It is unlikely I will rebook you.